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HP Recommended

Product: Envy Photo All-in-one 6200

Operating System: Other

I have an error on my colour ink cartridge. This is a cartridge I received via my 'Instant Ink' account.

The error reads:

The indicated cartridge is not communicating correctly with the printer.

I have tried every solution suggested and it still does not work.

As I am provided by Instant Ink by HP, I do not have another cartridge to replace it with. I do not want to buy another one as I already pay via my account. The cartridge is also still under warranty.

Please could I be provided with a new cartridge (colour one)?

Many thanks

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