08-20-2019 11:58 PM - edited 08-21-2019 10:44 AM
I just set up my HP officejet 3830 printer and successfully connected to my HP laptop. I follow all the instructions and things have been printing just fine until I tried to print a picture and it came out black and white. I tried a document and change some text color and it still came out black and white. however, when I printed from the printer color printed just fine so it seems to be when I send it from my computer. I saw some comments of this being a problem and to uninstall and reinstall, but that was for people who had it working for awhile and then it stopped. I just installed and set up everything today. The settings it tells you to check are not available. Even in advanced under the printer preference there is not greyscale, black and white, or color option anywhere. Was loving this printer, but very frustrated that right off the bat i'm already having problems that i've been working on figuring out for the past hour.
I have sense reset the printer back to factory default and started over. It is now printing from color if I print from my phone or email the print job from my computer. BUT if i print directly from my computer it still comes out black and white!! I just bought this printer HELP