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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-23-2019 11:46 AM

HP Recommended
Product: Deskjet 3632
Operating System: macOS 10.14 Mojave

I tried to print something and the paper was blank except for a couple lines. So I changed out my black cartridge. The deskjet is blinking a yellow warning light saying my black cartridge is empty. I put the old (empty) one back in and it says it’s full. Each time I put the new cartridge in, it shows empty. When I try to print I get an error message “check printer for errors.” I have turned it off and on, I’ve unplugged it and reset it... nothing is working. 

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