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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-26-2019 07:48 PM

HP Recommended

Hello!

 

I just received my first pack of insta ink this weekend. I replaced the colored ink cartridge and aligned the printer and it worked perfectly fine. Then the black ran out so I replaced that with the insta ink cartridge. The black insta ink cartridge won't align. It only prints color and the black won't show up. I am very frustrated because the virtual tool isn't helpful and every step that I follow  on the troubleshooting documents doesn't fix it. I have tried to clean the smears, clean the cartridges, reset the print, change the paper, and take out the cartridges. 

 

Please, I need help!

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