08-28-2019 06:56 PM
Hello - Posting this here because I think I found a work around. This is a brand new 2019 HP Envy x360 15" laptop that got stuck during the Windows 10 wizard startup at the 'Services' screen - after entering a phone number for the user. Advancing from the phone number screen to the next screen (Services screen) it got stuck. Nothing displayed on the Services screen - no content or buttons to click - and it just sat there. Tried clicking back to phone screen then back to next screen but nothing.
WORKAROUND: While on the Services screen, I started clicking the function keys at the top of the keyboard; volume, brightness ... and I think turning the wifi off and back on using the 'Airplane' mode button did the trick. After turinginoff/on the setup wizard displayed content on the stuck Services screen and I was able tom complete the Windows setup.
HP: Super bad initial USER EXPERIENCE. Cool that Cortana was talking up to this point, but a blank screen during setup was a real let down.