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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
Z3200PS 44in Photo Printer
Microsoft Windows 10 (64-bit)

The error message "printer information not available" started appearing a couple of weeks ago.  Information on roll size and type always appeared until that time.  I don't know if I inadvertently hit a setting, but if so I cannot find where that setting might be.  The refresh button beside the "Currently Loaded Paper"  does not change the dialog box below. 

The paper size and type does show in the printer utility program. 

 

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