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hsaru
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‎08-31-2019 06:01 PM - last edited on ‎10-13-2019 10:32 AM by Retired

HP Recommended

Hi 

I have cancelled my instant ink and CHANGED MY PRINTER CARTRIDGE and now cannot print anything.  

 

I am not using instant ink cartridges and have sent them back to HP.  The Instant Ink page confirms that I have left.  The printer webpage confirms that I am using new cartridges and recognises them.  I am using a HP-ENVY 5530 and the correct 61 cartridges. 

 

Immediately after I cancelled and replaced the cartridge, the printer will not print.  All the lights on the printer are flashing and when I try to print, everything simply says there is an error.  Given that I have just spent $50 on cartridges, I am very frustrated.

 

Any suggestions?
Many thanks

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