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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-13-2019 12:44 PM

HP Recommended
Product: Omen reactor
Operating System: Microsoft Windows 10 (64-bit)

So I bought an omen reactor mouse and tried to customize the lighting on the mosue, I didn't know what software to download so I downloaded a ''firmware'' that I found on the hp website, I don't even know what firmware means. I figured out that It was not the right software, so I read the manual for the first time in my life and learned that the right software is the omen command center, I downloaded it from the Microsoft store. but for some reason, after I change the mouse's settings whether its DPI, lighting. or macros, I hit apply but nothing happens. I tried to do it with a different computer but the same error occurred,  this problem really frustrates me and the mouse is still just like how it was initially when I got it out of the box.

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