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JohnMB1
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HP Recommended
HP Officejet Pro 8610
macOS 10.13 High Sierra

Suddenly, my printer is no longer connected.   My account page says my printer is offline, not connected.    I follow the menu on the printer and it says I can't enable web services.       As instructed in one of the community sites, I entered the printer IP into a browser to get to the embedded web server and manually address the problem.   When I did that, my browser indicated "system error".    Could it be that on the HP side my printer's unique IP address has been lost?    

 

Nothing wrong with my wi-fi, printer is connected to that.  I think this is an HP problem.   Looking for solutions before I cancel HP Ink Print and buy a new (non-HP printer).   By the way, HP customer service is awful  - virtual chat is useless and phone services...

 

Help.

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