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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎09-15-2019 05:31 PM

HP Recommended
Product: Omen 15-CE198WM
Operating System: Microsoft Windows 10 (64-bit)

Just picked up an Omen 15-CE198WM from Walmart.  While setting it up, I noticed that I was getting the  "Please connect a higher capacity Smart AC Adapter" message.  I checked the specs on the adapter and it is only 135W, and from the specs on the website it appears I should have had a 200W supply.

 

I can't even find a model number of the 200W slim supply.  I don't want the laptop to run in reduced performance mode.  Any ideas? Anyone know the actual model number of the supply that is supposed to come with this specific model? Will HP send a replacement?

 

Thanks much!

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