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I am having the same issue - I have followed all of the suggested fixes, but the tri-color cartridge is still either reporting that it is not compatible or that it needs to be replaced.

 

My Instant Ink account indicates that it will not send a replacement while the error exists - so frustrating.  I can't clear the error and I'm having trouble reaching someone that can tell me what to do next. 

 

The Virtual Assistant could not provide any more information.

 

I don't want to go out and buy a new cartridge to clear the error so Instant Ink can send me a cartridge (?) that would be silly.

 

Thanks,

Betty

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