09-17-2019 09:13 PM
The setup to save faxes in the computer folder worked but something happened and it stopped working. First I tried to run again the Digital fax to Folder setup. The setup asked for password and I eneterd the password that I use for windows login and I got error that user or password is incorrect (during my the first installation I eneterd the same paswword and it worked till something happened that disabled the fax to PC). I tried to reinstall (I tried few times uninstalling and installing software downloadad from HP 123 ) but nothing works. I can Print, scan and fax from PC but cannot receive faxes in PC.
I tried another computer on the network and after installation the software and enetering Windows password (i Use the same password on these two computers) it worked. I can recefe faxes on this computer which means that there is someting wrong in my first computer. Something is preventing to recognize the password and I do not know how to reset it. I need the faxes to be saved on the first computer, the second computer that the faxes are now received is an old computer and I cannot use it for other works.
How to fix it so the Digital Fax to Folder will accept password that I use to log in to my windows
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