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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-19-2019 03:13 AM

HP Recommended
Product: HP OfficeJet Pro 9015
Operating System: macOS 10.14 Mojave

Newly installed MFP won't scan to computer.  The message on the printer tells me to go the app on my Mac and under printer home page, click on Scan in the menu bar and click on scan to computer.  When i do that I get the following message: "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."  Well Im the person who set up the printer and Have no idea what to do next.  When you scroll to the bottom of the page and click on product support, then try to download the troubleshooting software for Scan, all you get is a screen full of garble

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