cancel
Showing results for 
Search instead for 
Did you mean: 
BlissC1
New member
1 0 0 0
224
Flag Post
HP Recommended

Solved!

Faulty tricolour Instant Ink cartridge and unable to contact support

ENVY 4520 All-in-One printer
Microsoft Windows 10 (64-bit)

The tricolour Instant Ink cartridge installed in my ENVY 4520 All-in-One printer is faulty. I've gone through all the diagnostic/maintenance tools on the printer, gone through all the troubleshooting stuff, but the cartridge is still not working properly.

Although my printer indicates that the ink levels in my tricolour cartridge are high, my printer is not printing anything containing cyan - where something should be cyan it leaves blank areas, and where a colour should contain cyan, images and patterns come out either grey-scale or another primary colour, for example green areas come out yellow. I've been through the various maintenance tools, and despite having tried everything, cyan will still not print (though I've been unable to complete the print alignment because though the printer prints the alignment sheet that needs to be scanned to complete the alignment, with the cyan not printing, various elements of the page have not printed, so the printer doesn't recognise the alignment page. I'm getting no error messages, black's printing fine, as are the other colours and the alignment's okay, there's no blurring etc., just that cyan won't print.

The only thing it can be is some kind of fault with the cartridge.

I've tried both the online virtual assistant, and only when I'd finished typing the problem and submitted it did it come up as "unavailable" - the same thing with the telephone support number. That suggested raising the problem by submitting details on an online form before phoning, which I tried to do, but again when I submitted the form the web page suddenly said the service was unavailable. With both, I tried them within the office hours it specified the services were available, and I can't find a support email address anywhere to request a replacement cartridge. 

How do I contact someone to request a replacement for my faulty cartridge? 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation