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‎09-21-2019 02:25 PM - edited ‎09-21-2019 02:32 PM

HP Recommended
Product: HP ENVY x360 - 15-cn0007nn
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop before 1 month and since the beginning I have been having issues with the microphone.

 

When I start to speak, the sound from the microphone is not clear and there is some buzzing/distortion sound. I am talking about the laptop's internal microphone.

 

I've tried all of the basic and advanced steps with troubleshooting the microphone audio, but nothing has helped so far. The troubleshooter says that there are no sound issues, but clearly there is some kind of a buzzing robotic sound coming from the microphone when I speak.

 

Sometimes the problem is fixed by itself and the buzzing sound disappears on its own, but later it will come back again.

 

I am not sure if this is a software or a hardware issue.

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