09-21-2019 06:51 PM - edited 09-21-2019 06:53 PM
Hi! The chassis (shell) on my Omen 17, which I bought in December of 2017, has substantially cracked at the right hinge. When opening and closing the laptop it shifts and separates there; I can see the interior pretty clearly through the widening crack. I have not dropped or otherwise mishandled the laptop-- something similar happened to me on a Dell 17" laptop years ago and I've been super careful with laptops ever since. I can't afford to buy a new laptop after less than 2 years. Will HP help fix this, please? Thanks.