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My new ink cartridges that came from HP are not working properly and I need to return them. How I do

Microsoft Windows 10 (64-bit)

Hi I'm on the instant ink program. I just recently received my black HP cartridge and my tricolor cartridge. I just tried to install them last night and I could not get them to work properly. I tried everything... literally everything. So I replaced my printer with the old cartridges that still had a little bit of ink in them and now my printer prints fine. How do I return these defective cartridges and get them replaced with working cartridges?

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