09-22-2019 07:08 AM
Hi I'm on the instant ink program. I just recently received my black HP cartridge and my tricolor cartridge. I just tried to install them last night and I could not get them to work properly. I tried everything... literally everything. So I replaced my printer with the old cartridges that still had a little bit of ink in them and now my printer prints fine. How do I return these defective cartridges and get them replaced with working cartridges?