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‎09-29-2019 04:06 PM

HP Recommended
Product: HP OfficeJet 3830
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My printer has stopped printing in colour - it'll now only print in black and white from any device or app.

 

If I print a test page from the printer menu itself, it does come out in colour. It also copies documents in colour


I've spent ages trawling through threads on here and have tried;

- Checked ink levels (although it was fine on the test page)

- Ensured no "print in black and white/grayscale" settings weren't ticked

- Restarting devices, the printer and wifi

- Removing printer and uninstalling software & reinstalling

- Unplugging the power from the back of the printer and wall socket, leave for 1 minute and start again

- Created a new standard TCP/IP port (the terminology may be inaccurate but I followed a step-by-step guide on this forum

- Checking for both windows and HP updates

 

I think that's it but I've been at it for so long now that I've may have forgotten something...

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