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‎10-07-2019 09:50 AM

HP Recommended
Product: HP ENVY Laptop 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm heaving trouble using the fingerprint scanner on my Laptop. I can't change my windows pincode either, which is quite annoying because it's a long one.  I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903.

As you can see in the picture below, it shows all Windows Hello features unavailable. Capture.PNG

Does anyone knows how to fix this? I've already tried reinstalling my fingerprint drivers.

 

Thanks a lot!

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