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Ella57
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HP Recommended
hp envy 5020 all in one
Microsoft Windows 10 (64-bit)

I bought a hp envy 5020 all in one printer last week and it has been working absolutely brilliantly in conjunction with the hp instant ink. When I tried to print my work off this morning I had to replace my ink cartridges, I followed procedure and done everything correctly. The printer Is now saying that the instant ink cartridges can only be used once the Printer is enrolled. the printer was enrolled and hp instant ink started a week ago. I am baffled and have tried everything. 

 

Please help or suggest something that can help me resolve this issue.

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