• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

i prepare dozens of refurbished laptops from hp, and on each of them i install Support assistant to retrieve latest drivers.

I began downloading it from product dirvers page with no problem, then i discovered a thing. Sometimes, when you install it, it asks to download latest version. Sometimes, the version you download it does NOT ask it, and the result is the will not work and won't find any driver. Is so difficult to put th right version among other software to download in the loist of that notebook?

So i decided to download always the latest version from here

https://www8.hp.com/it/it/campaigns/hpsupportassistant/hpsupport.html

 

And since last week all was working great, but know... it's really weird, you install it, and when it finish nothing happens! no support assistant icon on tray, no software installed under control panel. nothing.

I'm doing it, as usual, under sysprep.

What is happening with this software? Why is not working anymore???

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.