10-08-2019 12:53 PM
I am unable to print on my printer as both the black and the color cartridges are giving an error. I have followed all the tips for cleaning and realignment and resetting the printer but the cartridges still have the error. It started as just the color giving the error which I was able to live with by printing only black and white, but now the black is also faulty.
Help - my kids are getting upset as they can't print anything at home for school projects.