• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎10-12-2019 03:19 AM

HP Recommended
Product: envy 7130
Operating System: Microsoft Windows 10 (64-bit)

Hi HP

 

at the beginning of the week I got the reinstall black cartridge error and the printer wont print.  I have run through all of the help which talks about hard reset and cleaning the contacts etc but nothing has fixed it.  According to my account the last cartridge shipment to me was exactly 1 year ago from when I got the error [5th October 2018].  I am stuck.  what can I do?  confusingly the printer says it is out of warranty, which it is, but the purchase date is much later than you have on the system.  so in actually fact the printer is only about 2 months out of warranty and not 6 like you report.  in any case I would have expected a printer to work for longer than 14months.  

 

I waited all week to chat with you on a Saturday because the website said that chat was available today but Saturday has come and it now says there is no chat.  So like others have said getting hold of anyone is problematic.  there is no email, no chat and the phone is only open working hours so I would suspect most of us would be at work and away from the printer.  it isn't really good enough to be honest.

 

can you suggest what I should do next please.

 

many thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.