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‎10-13-2019 10:57 AM

HP Recommended
Product: Pavilion dv6 3016sl
Operating System: Microsoft Windows 10 (64-bit)

Hi, after the upgrade to windows 10 my laptop has no audio at all. I tried installing every IDT driver that I've found (windows 7, 8, 8.1 - apparently the windows 10 drivers doesn't exist) but none of them worked. I tried to uninstall the IDT device in Device management and let windows automatically reinstall the drivers, it didn't work. I tried the troubleshooting with HP assistant and the windows 10 built-in troubleshooting but none of them worked. In the IDT app and in the audio settings of windows everything seems fine but I get no sound at all. Please let me know if there is any fix for this. Thank you.

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