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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎10-17-2019 08:36 AM

HP Recommended
Product: D1P34AV
Operating System: Microsoft Windows 10 (64-bit)

After installing  RGS-7.6.1_L64926-001  we have an audio problem after starting Adobe Premiere.

Installing this new version, local on the server, with the old receiver (RGS-v7.5.1_L25789-002). its ok.

Method

After connecting with the new receiver we see on the server  new audio devices. (loudspeaker HP remote audio and Wave out Mix HP remote audio" On the volume mixer we see a volume control for "HP Remote Graphics Sender".

There is audio on the receiver.

Starting Adobe Premiere and changing the audio preference to "Realtek speakers" the volume control for "HP Remote Graphic Sender) disappears on the volume mixer in the taskbar.

Ther is no audio on the receiver.

After closing Premiere still no audio on the receiver.

We have no problem with version  RGS-v7.5.1_L25789-002 as sender and receiver.

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