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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-17-2019 12:20 PM

HP Recommended

Hi,

 

I have a friend who had a HP printer and Instant Ink account. Unfortunately he passed away suddenly a few months ago and I am trying to help his family to sort things out.

The problem is he had an instant ink account and we cannot access it as we do not know what his email address etc for the account was. Now the printer will not work and all we have is a message telling us to log into the HP account which for obvious  we cannot do. Does anyone have any ideas as to how we can proceed and fix this problem as it is extremely frustrating for both myself and his parents as they are elderly and do not have any understanding of printers. Have tried to contact HP direct to no avail, if all else fails then we will have to throw away a brand new printer.

 

Many thanks.

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