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HP Envy 5055

I just got new cartridges in the mail and have been getting Cartridge Problem on my printer as soon as I installed the new cartridges.  I’ve tried cleaning the cartridges, unplugging my printer and reinstalling the cartridges but the message remains the same.  It’s so frustrating because I don’t have any spare cartridges to use and I need to print.  How can I get another black cartridge as this one seems to be faulty? 

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