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‎10-22-2019 05:03 PM - edited ‎10-22-2019 05:26 PM

HP Recommended
Product: Photosmart C6180/ C5180
Operating System: Microsoft Windows 10 (64-bit)

I have 2 printers connected to my computer. At the beginning of summer, they both worked fine. In August I bought a new computer and now I am having issues. I have followed all the troubleshooting steps, drivers, realignment, cleaning, new cartridge etc.

 

Word - neither printer will print from Word in black. Only partial page (c6180) or missing lines (c5180). If I switch to blue, they both will print the full page. 

Google - both print fine

PDF - both print

Internet - both print

 

When I clean the print heads, not all characters print (c5180), but fine on the C6180.

Extended self test prints good on both.

 

I have contacted Microsoft, and they could not solve it.

 

Why can I not print from Word? (Home and Student 2019)

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