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LukeB
Level 2
29 18 1 0
Flag Post
HP Recommended
Microsoft Windows 10 (64-bit)

Is there a way to fix this?  Seems like there should be something in the troubleshooting tools to directly look at the adapter....  Some way to get the software to load.

On Boot-up the Wifi adapter will be missing from the Device Manager - and no WiFi connection is possible.  Network Troubleshooting with windows tools and with the HP tool are both useless as they simply ask for an ethernet cable to be connected.
Looking at the adapter in the device manager, there is a event that says an additional install is required.  Shut-Down will fail, then after forced shutdown, the WiFi will be present.

 

No Wifi Adaptor PresentNo Wifi Adaptor PresentAdditional Install RequiredAdditional Install RequiredNo Wifi in Device Manager LisgtNo Wifi in Device Manager Lisgt

And then, it starts working:

Network Connections with WiFiNetwork Connections with WiFiDevice Manager wih WiFiDevice Manager wih WiFi

 

Oh, and turning Airplane Mode on and off doesn't make anything start working.

Who Me Too'd this topic
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