• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Pavillion HPE
Microsoft Windows 7 (64-bit)

Dear support,

 

I have hp envy 5640 since few Years without any issue, but since today black ink is not printing.

First I thought my black cartridge was empty, which was almost the case, so I replaced in with official 62XL new Black cartridge spare.

The alignment test doesn't show black printed, but only color printed. However, checking the inc level with the HP envy screen menu shows that the black cartridge is full.

In summary, my printer see the black cartridge full, but the printer don't use it at all.

 

Any ideas about what it can be, knowing that few days ago I was still printing without any issues?

Or is it already planned obsolescence reached to force me to buy  new printer?

Thanks a lot for your help

 

Bulphi

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.