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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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10-27-2019 09:02 AM
Dear support,
I have hp envy 5640 since few Years without any issue, but since today black ink is not printing.
First I thought my black cartridge was empty, which was almost the case, so I replaced in with official 62XL new Black cartridge spare.
The alignment test doesn't show black printed, but only color printed. However, checking the inc level with the HP envy screen menu shows that the black cartridge is full.
In summary, my printer see the black cartridge full, but the printer don't use it at all.
Any ideas about what it can be, knowing that few days ago I was still printing without any issues?
Or is it already planned obsolescence reached to force me to buy new printer?
Thanks a lot for your help
Bulphi
Solved! Go to Solution.