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HP Envy 5020 will not print

My HP Envy 5020 will not print.  it was last working OK last week but has stopped producing printed output.  The paper comes out but there is no ink on it.   The wifi connection appears OK and the printer appears to accept commands from both wifi/laptop, and also' print alignment page', and it  goes through the mechanical process, but no ink appears on the paper.  

I have tried checking and changing ink cartridges, tried factory reset, wifi code reset, software is uptodate,, but with no success. Can anyone help

The following has evaluated to null or missing: ==> page.context.thread [in template "gz-hp.custom.reply.metoo" at line 4, column 22] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign threadId = page.context.threa... [in template "gz-hp.custom.reply.metoo" at line 4, column 1] ----
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