10-27-2019 11:39 AM
My HP Envy 5020 will not print. it was last working OK last week but has stopped producing printed output. The paper comes out but there is no ink on it. The wifi connection appears OK and the printer appears to accept commands from both wifi/laptop, and also' print alignment page', and it goes through the mechanical process, but no ink appears on the paper.
I have tried checking and changing ink cartridges, tried factory reset, wifi code reset, software is uptodate,, but with no success. Can anyone help