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Hcull
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HP Recommended
Hp officejet 3831
Microsoft Windows 10 (64-bit)

I have to say that I am very close to putting this printer into the bin and switching to a rival

 

I have only had this printer since August and for roughly the 10th time I am having to manually delete the drivers and reinstall them due to the printer always reverts to monochrome and the only way to change it is by deleting drivers. I pay for instant ink so I am wasting pages every month just trying to get the thing to work.

 

Sadly I am past the time for an amazon refund where I purchased it so I need help to try and resolve this issue or it really is going to be chucked into the bin.

 

So I dont need any help in deleting the drivers or re installing them because I can do that no problem what I need help with is how to stop the bloody thing reverting back to monochrome the next time I try to use the printer.

 

Apologies for my whinge, I am just very frustrated by this machine.

 

Any help would be appreciated.

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