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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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11-03-2019 01:06 PM
HP Recommended
Product: HP office jet pro 6978 and Samsung Galaxy s7 phone
Been printing via wifi successfully for 2 yrs. A week ago, tried to print a blog recipe and goes fine through all the print process until it get to print preview. Hangs up on Preparing Preview and will not print. Have tried: unplug printer, reboot phone, printer has paper, uninstalled HP apps and Cloud Print, and wifi addresses are the same on phone and printer.
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