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howardballinger
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HP Recommended
Office Jet 3830
Microsoft Windows 10 (64-bit)

I get "Printer Offline" message from HP Smart, and I'm unable to scan from that app. No trouble printing, and I can scan from the Windows 10 control panel. My concern is whether my printer is communicating with Instant Ink. The automated screens say I have plenty. of ink, but I can't check the ink from the utility. I've power-cycled everything many times but it still says Printer Offline.

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