11-07-2019 10:12 AM - edited 11-07-2019 10:22 AM
I had printer driver and scanner software installed by the HP Easy Start.app. Everything worked well into my LAN.
Frame of reference:
I added a VPN to reach my LAN from a remote location but was not able to print (Error: cannot connect to the printer). I uninstalled all HP software and installed just the HPPrinterDriver.app and manually added the printer specifying IP (not hostname), and I was able to print from the remote location through VPN. But I did not have software for the scanner.
1. I tried to install the rest using the HP Easy Start.app, but it returns: "Unable to communicate with the device".
2. I uninstalled all HP Software (from HP Easy Start.app), but when I try to install again from the HP Easy Start.app I got the same error message.
A. What to do to fix this issue and be able to install using the HP Easy Start.app?
B. Is there a way to install the printer driver (to be able to print through VPN and LAN) and also install independently the Scanner software (avoiding the use of HP Easy Start.app)?