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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎11-07-2019 12:13 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Im using HP Remote Graphics Receiver 7.6.1.19438, OS Windows 10 Pro x64 (1903), on Dell Precision M4500.

After starting HP Remote Graphics Receiver i see standart splash screen with logo and nothing after.

rgreceiver.exe process is closing immidiatly after showing splash screen.
Reinstall does not help.
rgsCleanInstallFiles did not help either.
Install of VC_redist.x86 and VC_redist.x64 did not help either.

 

When log level set to "debug" in receiver configuration tool, (and generated the empty rg.log) I get:

 

6592(9440) FATAL - ReceiverApplication::run

 

What to look for / how to solve that?

Who Me Too'd this topic
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