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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-07-2019 11:45 PM

HP Recommended
Product: HP Active Stylus
Operating System: Microsoft Windows 10 (64-bit)

My husband bought me an HP Active Pen for my birthday but it will not connect to my laptop. My laptop is the HP Pavilion x360 m Energy Star. The HP Control Pen Panel says it is not compatible with my laptop but the pen requirements says Windows 10 and HP Pavilion compatibility. Can someone explain what I need to do? I have tried updating new version for drivers and software and everything is updated.  Is there a different type of pen that would work better?  I have looked at the website that says how to know which pen for what laptop but it is vague, I need help, please!

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