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tommyrocket
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HP Recommended
5524 Photosmart
Microsoft Windows Vista

I appear to have a problem that is/has been quite common on this message board. The warranty on my printer has expired, but I have just purchased new cartridges and successfully installed them after encountering a similar issue and not believing the ink level display on my printer screen when they indicated that the level of black ink were still good!

Now having purchased a further set of cartridges and considerable expense, the black one doesn't work. I have followed all of the set-up guidance suggested on your forums, I have realigned it, I have cleaned the printhead, I have scanned the alignment page and so on, but nothing works. 

My concern now is that is quite clearly not an isolated incident. It has happened before and it seems to happen to many other HP customers. Can you please advise what I can do next?

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