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HP Envy Photo 6200

I have been having issues with a new cartridge. Each time it’s inserted I get a cartridge error message. I have followed the throubleshooting advice, tried cleaning, and it works fine when inserting the old cartridge. 

How do I go about getting the cartridge replaced? I have an account with hp ink but until it is empty I won’t receive my next set. is there a way to speak to a person and not the virtual agent?!


thanks in advance. 

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