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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-15-2019 10:04 AM

HP Recommended
Product: HP 8035
Operating System: Microsoft Windows 10 (32-bit)

I am unable to Scan to computer with this brand new printer. The only option in the HP Smart app under Scan to Computer is Webscan. That has been enabled, but has nothing to do with me scanning to the computer from a device. 

The printer says “no computer found”, tells me to install the printer software, and then gives some outdated instructions that don’t even apply to HP Smart. 

Any ideas?

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