11-19-2019 08:10 AM
My printer is working fine, however the scanning feature does not work anymore. I used to be able to select the scan to computer option on the printer, but a message will pop up saying I have either lost the connection to the computer (which does not seem to be the case because I can print just fine), the scan application is already in use, or the OCR application is not installed (I have no idea with this is) . When I try to scan from my desktop using the HP Scan, it pops up with a message saying "Scanner reported an error."
I have tried unplugging the printer for 60 seconds, then replugging it into the wall outlet. I have reset the network settings to our wifi, and it connected just fine.