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HP OfficeJet Pro 6968 is no longer printer black!

HP OfficeJet Pro 6968
macOS 10.15 Catalina

My printer is only 2 years old and has suddenly stopped printing black.  I have replaced the cartridge and still no change.  I have cleaned the printheads 4+ times, cleaned the page smears, ensured the latest updates are on, etc. and still not a drop of black ink.  This EXACT same thing happened with my last HP printer.  How do I fix this??  I don't want to have to buy a new printer every 2 years. 


Please advise.

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