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HP Office Jet 3835
Microsoft Windows 10 (64-bit)

I am unable to get any colour print outs from my printer. I have tried the troubleshoot (Scan doctor) and it didnt give me colour print too, the page with ABC... When I went ahead and tried next steps to clean the head then it gave me a colour print with Cyan, Magenta, Yellow. That was the only colour print. After that I tried another print and guess what I was black and white again. I am facing this problem from last few weeks and my son is super pissed of with it as he cant do school projects.

Need help to get colour prints from my HP Printer. I am subscribed to the Instant ink plan.

Please help

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