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‎11-22-2019 05:17 AM - edited ‎11-24-2019 05:07 PM

HP Recommended
Product: HP Laserjet MFP M-25 M-31
Operating System: macOS 10.14 Mojave

HI, 

 

I've had the printer for a week. It's now printing, copying fine, but won't scan anymore. I can see the printer in "printers and scanners" but scan option isn't there, and when I open HP Scanner it won't find my device. 

I've several times now shut down and restarted both printer and computer, uninstalled and reset printing system, uninstalled and reinstalled the drivers, and ran updates on mac. 

 

 

 

I sure hope you can help

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