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‎11-28-2019 07:50 AM - last edited on ‎11-28-2019 08:35 AM by Retired

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Hi -  issue  on macOS High Sierra 10.13.6.

 

It prints fine, but when I go to scan, it cannot detect my computer.  However, if I use the scanner through the HP Utility on my computer, I CAN scan that way.  It's odd that I can use the UP Utility to scan, but using the touchscreen on the printer itself no longer works.  This is problematic, as I scan documents with multiple pages to combine into one document, and not being able to use the touchscreen means I need to walk back to my computer for every single page.  

 

Was there a recent firmware update that might have caused this?  Seems like a lot of people are having this problem suddenly.  

 

Happy Thanksgiving!

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