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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-28-2019 08:47 AM

HP Recommended
Product: Envy 5052

I am using HP ENVY 5052 from last 3 months and refilled both cartridges on 27th Nov 2019. After installing the cartridges, printer is showing the message as color cartridge is not not configured. Did a "Restore Factory Defaults" multiple times and still it is showing the same message. Both Cartridges are refilled and good. Please let me know if I can do anything to resolve the issue or I need to return the printer?

 

Any support number to discuss the issue with the agents?

 

Thanks in advance,

Shiva Adabala

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