• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎11-28-2019 10:28 AM

HP Recommended
Product: hp pavilion gaming desktop 690-002bla
Operating System: Microsoft Windows 10 (64-bit)

Hey there,

 

Recently bought an HP Pavilion Gaming Desktop 690-002bla and trying to add another monitor. The shop didn't have any Displayport cables so I bought the HP USB-C Multi port hub to connect my second monitor.

 

The USB-C port can technically ouput video through HDMI, but after trying with the original HP monitor, a Dell monitor, and TV HDMIs, no luck with the video output from the multi port hub.

 

The issue is that the second connected monitor is not detected by Windows 10.

 

Have I wasted my money/time with this hub?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.