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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-02-2019 02:58 PM

HP Recommended
Product: Office Jet 4650
Operating System: Microsoft Windows 10 (64-bit)

My Office jet will print colour from some HP apps but not normal windows apps or test page, they are B&W. Printer quality diagnostic is in colour. I have deleted printer and reloaded, updated with smart print and printer software from HP, changed ink cartridges, loaded factory defaults. Rebooted both computer and printer many times, reset wi-fi passwords etc. Run all troubleshooter and doctors, but none of them give B&W OK, but Colour not present options. The printer properties menu does not give the grey scale options below quality settings, so not sure what to do next, any advice?

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