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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-04-2019 09:18 AM - edited ‎12-04-2019 09:20 AM

HP Recommended
Product: HP Envy Photo 6234

Printer screen indicates 

Cartridge Problem

--------------------

Remove and reinstall the indicated cartridge, making sure it is correctly installed.

 

I am instant ink program so only use HP cartridges.

I have installed a new cartridge, I have cleaned electrical contacts on both cartridges and the printer.

I have read the relevant support topics on this community and have 

 - verified that the firmware is up to date on the printer ( using the printer menu )

 - reset the printer by powering off 60 seconds etc.

 

Would appreciate any help on getting the printer going again.

thanks

 

I am frustrated by this 

Who Me Too'd this topic
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