cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
RobH4
New member
2 1 0 0
HP Recommended
laserjet pro m1212nf mfp
Microsoft Windows 10 (64-bit)

I have a new windows 10  64 bit desktop and I can't get the printer driver installed.  Its a Laserjet pro m1212 nf connected to by router with a ethernet cable.  It shows up no problem but I can't get the driver installed.

 

If I go through the control panel device manager and remove then add printer I get a driver not available message.

If I download the driver directly from the HP website and run it I get a can't find printer message (although it's showing on device manager).

If I go through the windows device/driver window to load the driver I can't find the printer model (selecting HP, Hewlett Packard, or Hewlett-Packard).

Have tried going to the %temp% folder but I can't find a HP setup.exe file in the sugested folders

Have tried unplugging the printer's power and ethernet cord multiple times.

Have tried removing the printer and all HP drivers (with reboots etc) and no luck.

 

I have been able to install this printer on two windows 10 laptops previously. Any help would be appreciated.

RobH4

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation